Interactive Specialized Project Manager

Are you organized and love to develop projects and execute the project plan from beginning to end? Then we may have the position for you at ddm!

ddm is a mid-sized marketing + communications firm based in Grand Rapids full of people who love what they do and take their clients’ and team’s success personally.

The Interactive Specialized Project Manager (SPM) is responsible for managing, monitoring, processing details, and providing detailed project support on interactive projects. This role also involves vendor and client interactions that are key to maintaining highly responsive service levels. At ddm, SPMs are responsible for supporting teams, both internally and externally, on a daily basis. This position is designed to provide depth to the Account Service team, resulting in stronger account relationships that ultimately translate into new projects with existing accounts, or new business prospects.

Some important considerations:

What does an Interactive Specialized Project Manager do?

Serve as the interactive and technical supporting client contact when needed
Help identify opportunities to grow accounts and support the interactive planning and discovery process
Provide clarity by knowing and reporting on project statuses, budgets, and timelines
Provide clarity by managing detailed interactive project plans
Effectively manage and track day-to-day details of multiple interactive project plans
Manage detailed project budgets, timelines, and interactive specific Project Health metrics

Professional skills + qualifications needed for consideration:

Deep familiarity and experience with project management software
Excellent problem-solving skills and the ability to prioritize multiple projects and tasks
Proven ability to support clients through effective verbal and written communication
Excellent attention to detail, especially when testing deliverables
Ability to work both independently with little supervision and in a collaborative team environment
Well-organized and detail-oriented
Very persistent and reliable on follow-up with multiple clients/projects
Flexible during times of change; able to conform to shifting priorities, demands, and timelines promptly and efficiently
Persuasive, encouraging, and motivating
Willing to learn, understand, and apply new technologies and competencies
Experience supporting clients in an agency setting
Able to work with remote developers in a hybrid work environment
Familiarity with agile development (Sprint/Scrum)

Specific duties and responsibilities to support your roles:

Grow existing relationships by expertly managing details and expectations
Effectively communicate detailed project expectations and priorities to the interactive team in a timely, clear, and respectful fashion
Own client satisfaction by being proactive in gathering internal and vendor feedback, helping the team exceed expectations and keeping projects on track
Gain and maintain a detailed knowledge of the steps and tasks that go into interactive projects
Listen for and communicate growth opportunities for accounts
Work with teams to help identify and quickly communicate changes in project scope
Schedule and lead internal and external interactive-specific traffic and planning meetings (examples: timeline, budget, milestone, planning, estimating, capacity, sprint, and stand-up meetings)
Attend and participate in internal cross-department status and planning meetings
Follow up with Marketing Project Managers and Account Leaders on project progress and status; follow up with clients and vendors on outstanding questions or assets
Support the development of cross-department project plans; own and support the development of interactive and detailed project plans
Produce meeting notes/recaps for internal department-specific traffic and planning meetings, clearly identifying next steps
Identify and document actionable tasks required to execute, track, and bill for interactive projects
Ensure interactive project documents and meeting recaps are complete, current, and stored properly
Be proactive in communicating project dependencies and expectations within the interactive team
Review detailed interactive project plans
Be deeply ingrained with internal and external project management platforms (Teamwork Projects, Jira, SmartSheets, etc.)
Assist with team capacity forecasting to ensure timely delivery of all commitments; be proactive in requesting assets, edits, and data, where possible removing roadblocks for the team
Proof, check, and test project deliverables and reporting documents according to specs and feedback
Own and oversee the Project Health metric for interactive projects
Review interactive project-related time entry, looking for errors and comparing against budgets
Provide clarity and assist Marketing Project Managers with billing, as needed
Assist the interactive team with providing estimates to Marketing Project Managers and
Account Leaders
Ensure the team enters project time correctly, and understands the budgets for the appropriate jobs in Sage Intacct
Maintain a utilization rate of at least 30 billable hours per week

About working at ddm

Specifics that guide expectations of all team members:

Embrace our passion: Amaze our clients

Understand our niche: Delivering extraordinary service and amazing solutions to highly complex or regulated industries.

Exhibit our core values:

Serve our clients tenaciously
Respect the team
Be curious – first ask why then tackle how
Run through the wall attitude
Deliver excellence, not excuses
Play up a level