Stiles Machinery CRM solutions, sales tools + automated proposals
It started 30 years ago with a commitment to data collection. Everything that could be tracked was—machines, parts, sales calls, etc. Stiles was well ahead of the CRM curve. The challenge was how to leverage this data to help customers interact with Stiles better and improve the way Stiles does business. There was a vision to eliminate redundant actions, better equip sales, support team members, and improve responsiveness.
ddm and Stiles worked closely to build accessible technology solutions that reflect how Stiles works with its customers and each other. It started with discovery—listening and learning and organizing. Then, ddm explored how tools could be developed and adapted to meet Stiles’ needs. Listen, learn, build, repeat.
Processes that took nearly two days are completed in just five minutes. Functions that demanded eight people are now automated, allowing those resources to be applied to more significant responsibilities. Stiles views everything it creates as living tools. Always evolving to meet its needs.
- Web + Apps
- Branding + Design